Feedback and Complaints

 

It is important to us that you are happy with the service provided by Hillingdon Training. We want to hear from you so please do not hesitate to give us your feedback, good or bad. From time to time things don’t go according to plan. If this happens, please tell us so that we can put the situation right.  


If you are unhappy about any aspect of your programme or our service, please contact our Quality Manager on 0208 607 7850 (or email: nina.royle@redwoodskills.com), who will make a record of and investigate your complaint. We aim to respond to your complaint within 5 working days. If you are not satisfied with the response you receive, you can contact one of our Directors. We will keep you informed of what is happening and of the outcome. Funding Agency’s will not deal directly with complaints until they are satisfied that the provider's own complaints procedure has been exhausted.  For further information on the Agency Complaints process please follow the link.

We are always pleased to learn about our customers’ positive experiences as well so please do email us your feedback at nina.royle@redwoodskills.com